Announcement: Samsung Galaxy Note7 Exchange Program

10:52 am Deelicious 0 Comments

Yes, definitely very important for all Samsung Galaxy Note7 current users.

Well, you guess it.

Below is the official statement released on Samsung's website:

Just over a week ago, Samsung Electronics announced a global replacement program for the Galaxy Note7 as a precautionary measure due to a battery cell issue. Since then, we have been working hard to expedite product shipments in order to fulfill that exchange program and reduce any inconvenience for our customers. During the past week, we understand that there are concerns from our customers and we wish to emphasize the importance of exchanging the product.

"Our number one priority is the safety of our customers. We are asking users to power down their Galaxy Note7s and exchange them as soon as possible," says DJ Koh, President of Mobile Communications Business, Samsung Electronics. "We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations. We sincerely thank our customers for their understanding and patience."

Although there have been only a small number of reported incidents, Samsung is taking great care to provide customers with necessary support. Samsung has identified the affected inventory and stopped sales and shipments of those devices. We are also collaborating with national regulatory bodies.

In Malaysia, customers who have Galaxy Note7 devices can replace their current device with a new device beginning 29th September 2016 onwards. Customers are encouraged to contact the Samsung Malaysia Careline at 1800-88-7799 for further assistance.

06 September 2016 - As the customers’ safety is our absolute priority, the replacement initiatives for Samsung Galaxy Note7 in Malaysia will take place from 29th September 2016 onwards. Further details are as follows: -

1. Replacement date: From 29th September 2016 onwards
2. Replacement Location: Customers may return their existing Galaxy Note7 and collect their new Galaxy Note7 at the place of purchase (original place of collection)
3. Replacement Time: 10.00am till 10.00pm
4. Replacement Conditions: Customers are required to bring the full box set including a charger and cable; headset and USB Connector

For more enquiries, please call Samsung Malaysia Careline at 1800-88-7799.

So yes, for my "restart" problem and phone get hot after using a while..... I guess I can get it replaced (for free, well, I paid for it). Apparently, it come with a new set of warranty, meaning warranty starts from the day you collect your phone. Also, apparently it has screen crack warranty for a year too + screen protector! Not sure if this is the same for everyone but.... yeah, please call the careline and ask.

I had a bad experience when the person called me, but after reporting the incident (all new users of Galaxy Note7 is also a time bomb now), Samsung Malaysia swiftly rectify the problem with a follow up and managed to answer all questions that I have, which is important and rightfully done. Thanks Samsung for acting quickly.

For affected consumers, my advise is to get this sort out ASAP, so do call the careline.
Despite all, I think I will stick to this phone, why? After using it for quite awhile, I do like it. Like a lot.
I have yet to fully review the phone. But it is so far, not a disappointment, especially the built in functions for camera, long lasting battery (despite the battery issue, ironically) and the retina recognition function is pretty cool.

Be deelicious,
14 September, 2016